Operations and Delivery Manager
Newport News, VA
BookKeeping Express (BKE) provides a platform which automates accounting and bookkeeping for small businesses in specific industry verticals: Health & Wellness, Home Services Contractors, Professional Services and Fast Casual Restaurants.
BKE is not rebuilding accounting software, but rather is focused on building a technology platform that solves for scale-- including new client on-boarding, process automation, workflow management, and provider-client communication.
BKE’s technology platform and skilled financial specialists will remove the need for businesses owners to spend time on day-to-day accounting tasks -- including accounting system setup, bank account reconciliation, monthly financial reporting, bill pay, payroll and much more. By combining the best people and technology, BKE simplifies back-office operations for businesses nationwide.
BKE takes a ‘technology + human capital' approach to deliver scalable accounting and bookkeeping for our clients, and currently serves some of the largest franchise concepts on the planet, including Anytime Fitness, Five Guys, Mr. Appliance, Mr. Electric, Mr. Rooter and many others.
Are you interested in helping SMB clients drive their businesses and not worry about doing back office bookkeeping? Are you a bit of a techie that likes to learn how applications and systems talk to each other? Do you have some basic financial bookkeeping knowledge? Well do we have a job for you…
First we will train you up on how Bookkeeping Express (BKE) and our application BKE Insight make a big difference in our clients lives and how we deliver thousands of clients books. Then we will train you on how BKE delivers bookkeeping services to our clients and how we learn new applications that our clients use. Finally, you will learn how to set and update workflow schedules within BKE Insight to maximize efficiency. You’ll then take that knowledge and apply it alongside our team of staff accountants and bookkeepers -- to help deliver our clients financial reports.
Details about the Role:
BKE is on a growth path and we are we’re looking to expand adding on an Operations and Delivery Manager with high integrity and a commitment to raising the standard of excellence both for themselves, our clients and BKE. As we are in high growth mode, this role will be primarily responsible for setting up and maintaining work flow schedules in BKE Insight to optimize delivery to our clients. You will incorporate new client workflow into existing schedules and make adjustments for client delinquency.
This role requires an analytical attitude as well as the ability to keep quickly think through client details while adjusting schedules. This role also requires knowledge of the accounting/bookkeeping industry. It’s a plus if they have some existing product knowledge of either Xero or Quickbooks Online (or both)!
In this role, you will be responsible for tracking and analyzing labor/delivery costs by individual and industry in order to relay improvement suggestions to BKE management. You will also be responsible for identifying out of bounds costs as they occur and applying control mechanisms to limit uncontrollable costs.
You will also provide recommendations around how we can continue to improve delivery to our operations and solution teams.
This role will be reporting to the Head of Operations, while working closely with the delivery team and solution team.
Manage workflow of team to ensure timely completion of bookkeeping tasks/jobs and final deliverables, to include maintaining an updated delivery status for all BKE clients
Identify and resolve micro-logistics trends within BKE delivery procedures
Escalate delivery related issues to management for resolution
Work directly with delivery team to set and maintain delivery schedules for new and existing clients
Maintain, update, and manage schedule related data inside workflow system
Work with Training Lead to optimize usage of workflow tools within Operations
Drive production-related policies, procedures, plans and efficiency goals
Continue to create a positive and effective culture that fosters efficiency through proper techniques for the Delivery team
Collaborate with Director of Operations in order to achieve company and department goals and initiatives
Establish, support and drive good ‘manufacturing' practices and process improvements
Act as Delivery Team member as needed to ‘backfill’ bookkeeping output gaps and bottlenecks
2+ years' related experience and knowledge
4 year degree in Business Administration or related field
Strong communication skills
People skills to interact with staff, colleagues and cross-functional teams, and third parties
Technical attitude to learn and figure it out
Analytical problem solving skills to resolve issues
Passion to drive success for our delivery
Go get’em attitude
Compensation & Benefits:
Comprehensive benefit package including medical, dental, disability, life, and 401(K)
7 paid holidays and accrue 15 days personal time off each year (increased to 20 days after one year anniversary)
Career ladder and advancement opportunities - company policy of promote from within